Background Checks


Please note the hours of operation for our Customer Service Request Counter located at 40 College Street over the Holiday season:

December 17th to December 21st7 am to 3 pm
December 24th7 am to 11 am
December 25th and December 26thCLOSED
December 27th and December 28th7 am to 3 pm
December 31st7 am to 11 am
January 1st, 2019CLOSED

The counter will re-open for our regular hours of operation of 7 am to 5 pm on Wednesday, January 2nd, 2019.

The Police Record Checks Reform Act (the Act) is enacted as of November 1, 2018. This legislation outlines standards to govern how police record checks are conducted and disclosed in Ontario.

With the passage of the Act, the Ontario government has clarified that youth records are not to be provided to potential employers. Exceptions apply where the employer is a government agency.

The regulations to the Act order Police Services to provide the following notice on youth record results:

“This record contains information about your findings of guilt under the Youth Criminal Justice Act (YCJA). The YCJA restricts you from sharing this information with anyone, and no one may require you to provide it. Remove this record before sharing your police record check with anyone else, including a potential employer or organization with which you seek to volunteer or enter into a contract”.

Therefore, the Toronto Police Service (TPS) will no longer collect fees for individuals under the age of 18 who require a record check using our regular service.

The ability to waive the fee for online criminal record check applications will be implemented. In the interim, you may wish to defer your application until such time or attend 40 College Street to submit your application.

If you are unable to defer your online application, the TPS will honor refunds to individuals who have applied after November 1, 2018.

Please anticipate delays in processing timelines.


Up-to-date Processing Timelines

If you have already submitted your request for a background check, please note that we are processing applications for:



Criminal Record Check
Received on TBA
Criminal Record and
Judicial Matters Check
Received on TBA
Vulnerable Sector Screening
Received on TBA

Information about general processing timelines can be found by accessing Criminal Record Check Process or Vulnerable Sector Screening Process. Processing times may fluctuate due to volume and time of year.