Frequently Asked Questions
Q: What is a false alarm?
A: A false alarm is a request, directly or indirectly, to provide police response to a signal from an alarm system indicating that criminal activity or imminent threat to personal safety has occurred where no such situation has taken place.
Q: Why are false alarms a problem?
A: Alarm systems were designed to protect lives and property. Properly installed, used and maintained alarm systems may be a real asset. When misused, they become a liability. Police, as well as security companies, spend a significant amount of time and money responding to false alarms. The system users experience the inconvenience of false alarms and the assessment of fees.
Q: What are common causes of false alarms?
A: The common causes of false alarms are as follows:
Q: What should I do if I have a false alarm?
A: Should you experience a false alarm, you need to determine why the alarm activation took place. Contact your alarm company after each alarm activation, whether police attended or not. The alarm company should be able to provide you with information regarding the alarm activation.
Q: How do I register my alarm system with the Toronto Police Service?
A: There is no registration requirement for an individual alarm system. All monitoring stations must be registered with the Toronto Police Service to receive a police response.
Q: How much does the Toronto Police Service invoice to a monitoring station for a false alarm response?
A: The Toronto Police Service invoices the monitoring station a fee of $130.00 for any alarm event that has been accepted by a police field unit and is determined to be a false alarm.
Q: What does the Toronto Police Service do with the monies collected?
A: All monies collected are used to offset the costs of police response to alarms within the City of Toronto, as approved by the Police Services Board.
Q: What do I do if my monitoring station has received an invoice for a false alarm fee but there was a break and enter?
A: Should you discover that the premise has been broken into, contact the Toronto Police Service immediately via the non-emergency or emergency contact telephone numbers, as applicable. A call for service will be created and a police officer will attend. An occurrence report will be submitted by the police officer.
Q: How do I appeal a false alarm fee (an alarm disposition)?
A: In the event that there is a dispute with respect to the disposition of an alarm event, contact the monitoring station and request that an Alarm Disposition Appeal Request be submitted. It is recommended that any supporting documentation be submitted to support the appeal.
Q: Who would the Toronto Police Service recommend as an alarm company?
A: The Toronto Police Service will not provide a recommendation of one company over another. It is strongly recommended that you obtain three quotes from three different companies. A list of alarm companies registered under the ULC Residential Burglar Alarm Certificate Service Programme may be obtained from: