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Communications Services

Alarm Unit


Alarm Verification – Notice of Pending Amendment – Verified Response


In April, 2015, the Toronto Police Service notified the Canadian Security Association (CANASA) and registered monitoring stations of the Service’s change in policy with respect to verification process requirements of the Alarm Response Policy: specifically that a verified response requirement would be implemented and applied to all burglar alarm activations effective early 2016. As of November, 2015, the implementation of verified response has been deferred until further notice. Notification of any future change will be provided to CANASA and registered monitoring stations.


Alarm Verification – Notice of Amendment – Verification Process

The Toronto Police Service has conducted a review of current verification processes of alarm activations. Consistent with the future implementation of verified response (future date), the current verification process requirement has been updated.

The following verification processes will be accepted for burglar alarm activations effective January 1, 2016:

  • Audio device;
  • Video device;
  • Multiple zone activations; or
  • An eyewitness (i.e. private security or person at scene);
  • Key holder notification.

Burglar alarm activations include, but are not limited to, alarm distinctions described as burglar, motion, door, window, glass break, etcetera.

Please note that panic alarm activations will NOT be included in the required verification process. Panic alarm activations include, but are not limited to, alarm distinctions described as panic, hold-up, duress, emergency button, etcetera.

Verified alarm activations and panic alarm activations will be treated as high priority calls for service and will be dispatched to the first available police field unit. Police response will continue to be determined by the nature, demand, priorities and resources available at the time of the request for service.