Communications Services

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Communications Services

Training & Recruiting

Requirements for a Communications Operator

  • Successful completion of Grade 12 education or an approved equivalent.
  • Must be at least 18 years of age and legally eligible to work in Canada.
  • Must not have been convicted of a criminal offence for which a pardon has not been granted.
  • Must not have any charges pending before the courts.
  • Must be of good moral character.
  • Must be a Canadian citizen or landed immigrant.
  • 20/20 vision, (corrected or uncorrected) with normal close vision, colour vision, distance vision, peripheral vision, depth perception and the ability to adjust focus is essential.
  • The ability to hear and readily relay information accurately, while operating various methods of communication equipment (Computer Aided Dispatch, portable radios, telephones).
  • Applicants must successfully complete a variety of tests which may consist of typing (40 w.p.m.), memory retention, vocabulary, console simulator, vision and hearing tests will be conducted.
  • Must have computer experience.
  • Must have well-developed communication skills and be able to perform well in stressful situations.
  • The following competencies will be assessed during a Behavioural Event Interview: Analytical Thinking, Communication skills, Listening, Understanding, Responding and Teamwork.
  • Completion of a recognized Public Safety Communication Course would be considered an asset.
  • Must have 2 years of experience in a customer service environment.

Applicants educated in the City of Toronto can obtain a certified copy of their Secondary School Transcripts by contacting the Toronto District School Board (TDSB):

TDSB Central Transcript Office
140 Borough Drive, Level 3
Scarborough, ON M1P 4N6
Fax Number: 416-396-6713

Foreign Educational Document Assessment

Requirements if educated outside the Province or Country:

  • If you received your high school and/or college education in a province other than Ontario, or
  • If you received your high school, college and/or university education in a country other than Canada.

You MUST receive educational equivalency and this documentation MUST be presented upon request.

The following is a list of private agencies that provide foreign document assessments for a fee:

Applicants educated in or outside the Province of Ontario can obtain equivalency assessments by requesting an application from:

International Credential Assessment Services of Canada (ICAS)
147 Wyndham Street North, Suite 409
Guelph, ON N1H 4E9
Toll-free Phone #: 1-800-321-6021
Tel: 519-763-7282
Fax: 519-763-6964

Foreign credentials only:

World Education Services - Canada (WES Canada)
45 Charles Street East, Suite 700
Toronto, ON M4Y 1S2
Tel: 416-972-0070
Fax: 416-972-9004
Toll-free: 866-343-0070

Post-secondary foreign credentials and Provincial secondary school credentials:

Comparative Education Service
University of Toronto
315 Bloor Street West
Toronto, ON M5S 1A3
Tel: 416-978-2190
Fax:: 416-978-7022

Applicants who did not complete their high school education can obtain information about the High School Equivalency Diploma Assessment/Ontario Secondary School Diploma by contacting:

Independent Learning Centre
2180 Yonge Street, 7th Floor
Toronto, Ontario
Tel: 416-484-2704

Teaching Credentials Evaluation

Ontario College of Teachers
121 Bloor Street East, 6th floor
Toronto, ON M4W 3M5
Tel: 416-961-8800