Communications Services

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Communications Services

Training & Recruiting

Communications Operator Selection Process

Just 6 simple steps...

  1. Apply to the Toronto Police Service. Applications are completed on-line at
    A Toronto Police Service Civilian Application form MUST be submitted on line and it is recommended that a detailed resume be uploaded with the application. Resumes should include pertinent information relating to education and work experience. Special attention should be made to customer service, second languages, and computer and communicator courses.
  2. Selected applicants must successfully complete a multi-level testing process.
  3. Successful applicants must complete a job interview.
  4. Successful applicant files will be subject to an in-depth background check.
  5. Offer of employment is given after a successful medical evaluation.
  6. Successful completion of the training program

Testing Process

Successful applicants will be contacted and booked for PHASE ONE TESTING:


  • Applicants should attend the testing site at least 15 minutes prior to the test time assigned. This will allow time for registration etc.
  • All applicants are required to produce valid government issued Photo Identification (Drivers License, Passport, etc.).
  • Applicants WILL NOT be admitted without valid Photo Identification.
  • Applicants WILL NOT be admitted for testing if arriving late.

Phase One Tests

Phase One is conducted in a classroom style format and may consist of:

  • Short Term Memory Test - Applicants will listen to a one (1) minute audio tape and immediately afterwards write down as many pieces of information as they are able to recall.
  • Vocabulary Test - Applicants will be required to define 17 words in 17 minutes.
NOTE: Only successful applicants from Phase One will be contacted for Phase Two.

Phase Two Tests

Phase Two testing consists of two levels - Typing, Vision & Hearing and the Prefex Test. Applicants must be successful in each level of testing to proceed to the interview phase;

  • Typing Test - Applicants must successfully type 40 w.p.m. on a computer keyboard.
  • Vision Test - 20/20 vision, (corrected or uncorrected) with normal close vision, colour vision, distance vision, peripheral vision, depth perception and the ability to adjust focus is essential.
  • Hearing Test - The ability to hear and readily relay information accurately, while operating various methods of communication equipment (radio system, telephones)
  • The typing, vision & hearing tests will be conducted at Toronto Police Headquarters, 40 College Street, Toronto, 2nd floor, Employment Office. Parking is NOT available at Police Headquarters.
  • Perfex Test - is a telecommunications simulator test, measuring motor skills, eye-hand co-ordination, multi-tasking, memory retention and performance under stress.
  • Testing site location and other instructions will be provided after the successful completion of the typing test.
NOTE: Only applicants who are successful in both levels of phase two may be contacted for an Interview.

The Interview

The interview will consist of a series of situational, job awareness and behavioural event style questions. The duration of the interview will be approximately 2 hours.

What is a Behavioural Event Interview?

The premise behind a behavioural event interview is that "an individuals past behaviour is the best indicator of their future behaviour" in similar circumstances. Applicants will be required to respond to questions based on life experiences.

Four competencies have been identified for the position of Communications Operator. One question will be asked per competency. Each candidate will be asked to describe a specific past experience that they were involved in that will demonstrate the particular competency. The experience described by the candidate should be work, school or volunteer work related and have occurred within the last 5 years.

The following four (4) competencies will be rated during the job interview. A definition for each competency has been provided to assist you.

ANALYTICAL THINKING: Demonstrates logical cause and effect thinking; systematically identifies patterns or connections between situations, person or events; identifies key elements in complex situations.

COMMUNICATION: Communicates in a manner that demonstrates understanding and responsiveness to others' concerns, motivation, feelings and behaviors; demonstrates verbal and written communication skills needed to express self and present information clearly and accurately.

LISTENING, UNDERSTANDING & RESPONDING: The ability to accurately listen, understand and respond appropriately and effectively when interacting with individuals and groups.

TEAMWORK: Team player means having a personal commitment to the teamwork concept. It includes working well with all people, willingness to share praise and blame, maintaining a flexible attitude, contributing positively to the operation and goals of a team, and good interpersonal skills. Teamwork also includes the ability to co-ordinate activities across various teams in order to promote effectiveness.