Training & Recruiting
Communications Operator Selection Process
Just 7 simple steps...
Applicants will be contacted and booked for PHASE ONE TESTING:
Phase One Tests
NOTE: Phase one and Phase two testing are administered on the same day.
Phase Two Tests - CritiCall
Hearing and Vision:
Applicants must meet the specified hearing and vision requirements. You will be contacted to complete vision and hearing tests at some point throughout the process.
The interview will consist of a series of situational, job knowledge, and behavioural style questions. The duration of the interview will be approximately 2 hours.
Introducing TPS Organizational Competency Framework
The Toronto Police Service Organizational Competency Framework is focused on translating the vision and the modernization journey into specific behavioural expectations – what will be expected of all members moving forward. The behavioural expectations will serve as a foundation for hiring new members, for clarifying what is and is not acceptable as we transform, for developing and growing our people, and for being transparent about what is required to be promoted. It is a critical support for our people to deliver excellent, modern policing services.
You will be asked three (3) behavioural style questions from the eight (8) TPS competencies.
The following are the definitions of each competency:
We are open to and positive about change. We anticipate the changing needs of the communities we serve. We are outward-looking and forward-thinking, and approach situations with a sense of curiosity. We seek to continuously improve the way we work to achieve better outcomes.
We critically analyze situations (including evidence, goals, constraints and risks) to identify solutions and make sound decisions. We gather information as needed, to develop and weigh alternatives, and choose the best course of action.
We understand the people we serve – communities and members – and show an active commitment to improving their well-being over the long term.
We collaborate with others to create safe communities and an efficient and effective Toronto Police Service. We build and maintain collaborative internal and external relationships and partnerships by being open to others’ ideas, goals and perspectives, and appropriately sharing information. We ensure alignment within and across groups
We take ownership for pursuing our own learning and development, and actively encourage and support the development of others.
We engage, inspire and motivate our people by creating a positive work environment, helping others understand how they contribute to the success of the service, and modeling the service’s core values.
What is a Behavioural Interview?
The premise behind a behavioural interview is that ‘an individual’s past behaviour is the best indicator of their future behaviour’ in similar circumstances. Applicants will be required to respond to questions based on past experiences.
Three (3) competencies have been identified for the position of Communications Operator. Each applicant will be asked to describe a specific past experience that they were involved in that will demonstrate the particular competency. The experience described by the applicant should be employment, school or volunteer related and have occurred within the last 5 years. Do not use examples that relate to private or family life.