Communications Services

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Training & Recruiting
  - Training Unit
  - Job requirements
  - Selection process
  - Training outline

Communications Services

Training & Recruiting

Training Unit

The training unit at Communications Services has three full time members who are involved in all aspects of training communications operators. In addition, the members of the training unit are involved in candidate selection, testing and the interview process for new hires. Further, the unit is actively involved in Radio Training for members throughout the Service and regularly conducts a Coaching and Mentoring course for communications operators, which includes outside agencies.


Communications Operator Job Profile

The Communication Operator position is comprised of two distinct job functions: Emergency 911/Non-Emergency Operator and Police Dispatcher.


Job duties

  • Receive incoming calls on the emergency 9-1-1 line and initiate the appropriate police, ambulance or fire response,
  • Receive incoming calls on the non-emergency lines from the public,
  • Initiate the required police response, connect caller to the requested area or supply the caller with the appropriate non-police information,
  • Operate various computerized communication consoles and associated equipment to receive, assess and relay information from the public to police personnel in a courteous, accurate and expedient manner,
  • Receive calls via the internal police lines and take the appropriate action,
  • Dispatch and respond to requests from police personnel,
  • Maintain radio contact with a varying number of police officers,
  • Organize and prioritize numerous calls for police service.


Compensation and Benefits

Salary: January 2014

  • Full time salary from $61,447 to 80,736
  • Part time salary from $29.42 to $38.66 per hour

Comprehensive benefit package begins upon successful completion of the following:

  • Full Time - Six (6) month probationary period
  • Part-time - 1044 hours probationary period


Work hours

Communications Services is staffed 24 hours a day, 7 days a week.

Members are required to work varied shift hours including weekends and statutory holidays as part of the shift rotation.


Training

Members must successfully complete a 31-week intensive training program, which is comprised of 16 weeks of calltaker training and another 15 weeks of dispatch training. Members will receive regular performance evaluations.


Working Environment

  • Restrictive environment, with scheduled breaks and lunches, dependent upon workload,
  • Rapid pace - intense concentration for extended periods,
  • Operate a console and a computer terminal for an entire shift,
  • High stress environment,
  • Exposure to difficult situations such as suicidal callers, violent crimes in progress, etc.