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Toronto Police Service Implements Verified Response to
Burglar Alarms



Broadcast time: 06:59
Monday, September 10, 2018

Communications Services
416-808-8860


Effective today, September 10, 2018, the Toronto Police Service is implementing a “verified response” requirement for all burglar alarm activations.

As the Toronto Police Service continues to implement its modernization plan – The Way Forward – one of the three strategic goals of that plan is to be where the public needs the Service the most. Attending calls for service that require an immediate police presence is one important way this goal is reached. The Service has been analyzing ways in which it can improve upon the delivery of service, the efficiency and the effectiveness of the deployment of our officers and increase safety in Toronto.

An internal review was conducted, in consultation with the Canadian Security Association, to address alarm-related calls for service. That review showed that, in 2016, 97% of alarm activations reported were false and that alarm activation is not necessarily an indicator of criminal activity.

Introducing a verified response is an effective way to reduce police attendance at false-alarm calls for service which will allow a more efficient deployment of police resources including communications operators, dispatchers and police officers. The Service has defined verified response as: the requirement of validation that criminal activity is occurring/has taken place or there is imminent threat to personal safety before requesting a police response.

A burglar alarm may be verified using one or more of the following methods:

- audio device
- video device
- multiple zone activations or
- an eyewitness (i.e. private security or person at scene).

The verified response will not apply to panic-alarm activations.

Owning and operating an alarm system involves a private contract with a private business that is providing a private service. The TPS recommends that alarm clients contact the alarm dealer and/or monitoring station to discuss current alarm system set-up, alarm settings and response options.

About the Action Plan: The Way Forward 
Mandated to look beyond the way policing is currently done in Toronto; the Transformational Task Force (TTF) proposed a modernized policing model for the city that is innovative, sustainable, and affordable.

The final report - Action Plan: The Way Forward – contains 32 recommendations and was accepted by the Toronto Police Services Board in February, 2017 as the Service’s Business Plan for the next three years. The Toronto Police Service is now implementing this modernization plan. The new model will place communities at its core, be intelligence-led, optimize the use of resources and technology, and embrace partnerships as a means of enhancing capacity and capability.

To read more about this and the entire Action Plan: The Way Forward, please visit our website at http://www.torontopolice.on.ca/TheWayForward


For further information on the Alarm Response policy, please visit our website at http://www.torontopolice.on.ca/communications/alarms-response.php

For more information, please contact Sandra Buckler at sandra.buckler@torontopolice.on.ca



Kevin Masterman, Corporate Communications, for Sandra Buckler, Strategy Management




Toronto Police Service Implements Verified Response to
Burglar Alarms



Verified Response for Alarm Calls begins September 10, 2018
Above: Verified Response for Alarm Calls begins September 10, 2018