Proportion of people who feel safe in their neighbourhood
94%
Proportion of people who are confident that Toronto Police officers do a good job
79%
Proportion of people who are confident that Toronto Police officers treat everyone with respect
86%
Proportion of people who are satisfied with the delivery of police service to their neighbourhoods
59%
Proportion of people who would recommend the Toronto Police Service as a place to work
57%
Proportion of service members who feel their work is valued
68%
Proportion of members who feel their skills, knowledge and experience are being used effectively
75%
Proportion of members who believe the culture of the Toronto Police has changed over the past year
26,797
Crimes Against Persons
1,474,869
Calls for Police Service Received
Be Where the public needs the Service the most
Focus on the complex needs of a large city
Embrace partnerships to create safer communiities
Our People
Description
2016
2017
2018
Would recommend the TPS as a place to work
59%
42%
45%
Feel the work they do is valued by the organization
57%
45%
44%
Are satisfied with the way they are recognized for their work
55%
43%
46%
Receive regular formal feedback on their job performance
61%
48%
48%
Have the equipment and technology they need to do their jobs well
67%
59%
61%
Receive the training they need to do their jobs well
76%
79%
70%
Believe they have the support of their supervisor
77%
71%
71%
Feel their skills, knowledge and experience are being used effectively
68%
57%
58%
Are satisfied with the way information is communicated
47%
35%
30%
Believe Toronto Police Service is fulfilling its promise to be Accountable
68%
46%
44%
Believe Toronto Police Service is fulfilling its promise to be Transparent
63%
45%
38%
Believe Toronto Police Service is fulfilling its promise to be Inclusive
73%
61%
60%
Believe Toronto Police Service is fulfilling its promise to be Affordable
68%
54%
52%
Believe culture of the Toronto Police Service has changed over the past year
75%
71%
79%
Based on annual TPS Personnel Survey.
* Question not asked.
Our Community
Description
2016
2017
2018
Feel safe in their neighbourhoods
93%
92%
87%
Confident Toronto Police officers do a good job
94%
93%
90%
Confident Toronto Police officers treat everyone with respect
79%
79%
79%
Think the police do a good job of being visible in neighbourhoods
45%
47%
41%
Think police do a good job of responding to calls promptly
51%
50%
42%
Satisfied with delivery of police services to neighbourhoods
86%
88%
85%
Feel safe on roads as a driver
69%
68%
67%
Feel safe on roads as a pedestrian
74%
76%
70%
Feel safe on roads as a cyclist †
27%
31%
28%
Victims of violent crime satisfied with the way police dealt with incident
78%
78%
*
Believe Toronto Police Service is fulfilling its promise to be Accountable
*
72%
71%
Believe Toronto Police Service is fulfilling its promise to be Transparent
*
59%
58%
Believe Toronto Police Service is fulfilling its promise to be Inclusive
70%
64%
Believe Toronto Police Service is fulfilling its promise to be Affordable
*
62%
61%
Believe culture of the Toronto Police Service has changed
*
44%
36%
Based on annual Community Survey (telephone).
* Question not asked.
† Answered 'not applicable': 40% in 2016; 37% in 2017; 38% in 2018
Policing Operations
Indicator
Target
Q3 - 2016
Q3 - 2017
Q3 - 2018
Q3 - 2019
Calls for Police Services Received
↓
1,365,027
1,373,068
1,464,550
1,456,924
Events Attended
↓
495,059
506,209
505,128
512,656
Crime against persons
↓
20,648
21,045
21,734
21,793
Crime against property
↓
56,109
59,868
69,768
71,140
Traffic collisions
↓
69,403
73,868
73,080
61,878
Traffic fatalities
↓
60
46
51
47
Number of “Persons in Crisis” calls attended
↓
19,333
20,375
22,167
23,280
Date Range: January 01 - September 30
Data Sources: Versadex – Records Management System CAD database for all Calls For Service data
↓ Success in these indicators will be demonstrated, at least in part, by a downward numerical trend. However, other programs and activities may adversely influence these indicators. For example, the Service will actively promote more convenient reporting mechanisms which may actually increase some of these indicators.