Access and Privacy Section

· Fee Schedule
· Access/Correction Request form
· Frequently Asked Questions

Related Links

· Municipal Freedom of Information & Protection of Privacy Act
· Information and Privacy Commissioner/Ontario

Access and Privacy Section

Records Management Services

The Access and Privacy Section (APS) is now processing all mail-in access to information applications submitted under the Municipal Freedom of Information and Protection of Privacy Act.

However, per the direction of Toronto Public Health regarding social distancing to help stop the spread of COVID-19, APS is operating on an alternative work schedule and our response to your request for information may be delayed. At this time, our preferred form of contact is via e-mail, as APS staff are only able to access voicemail messages intermittently.

Questions regarding your request and/or our process during the pandemic can be forwarded to Access & Privacy Section.

Your patience is very much appreciated now and in the coming weeks.

Municipal Freedom of Information & Protection of Privacy Act (M.F.I.P.P.A.)

The Toronto Police Service processes requests under the Municipal Freedom of Information & Protection of Privacy Act which gives individuals a right of access to information however some disclosure exemptions may apply. Under the Act, individuals may request access to general records as well as records containing their own personal information. Individuals also have the right to request a correction of their personal information, which they believe to be false or inaccurate and/or to attach a statement of disagreement to their records.

The other main purpose of the Act is the protection of privacy of individuals; outlining rules regarding the collection, use, disclosure and disposal of personal information in the custody of an institution.

If you would like to request an independent review of the access decisions made by the head of an institution, or if you believe your privacy may have been breached and would like to initiate a privacy complaint, you may contact the Information and Privacy Commissioner of Ontario.

Access & Privacy Section

Requests for information held by the Toronto Police Service are made to the Access & Privacy Section, which is responsible for managing compliance with M.F.I.P.P.A. and other statutes. The unit falls under Records Management Services and currently consists of one Coordinator, nine Disclosure Analysts and one support staff.

How to Make a Request

Requests may be submitted in writing by completing this form (Adobe Acrobat 8.0, or better required) and must include the $5.00 non-waivable and non-refundable application fee. M.F.I.P.P.A. prescribes a processing fee schedule that we may apply for either personal or general information. If the anticipated fees exceed $25.00 you will be contacted by a Disclosure Analyst and given a fee estimate prior to the request being processed. If the fee estimate is $100.00 or more, you may be required to pay a 50% deposit prior to the request being processed with the balance due upon completion.

Requests may be submitted in person: Requests may be mailed to:
Police Headquarters,
40 College Street, Toronto, ON
at the counters located in the main floor lobby.

Business hours for APS requests:
Monday – Friday, 8 a.m. – 4 p.m.
Telephone: 416-808-7850
Toronto Police Service
Access & Privacy Section, RMS
40 College Street
Toronto ON M5G 2J3

Before making an access to information request, please read the Frequently Asked Questions section.

If you are requesting access to your own personal information, you will have to provide proof of your identity prior to any records being released.  Two pieces of identification are required; please refer to the list of suitable identification.

Copies of police reports are available only to those parties involved in the incident or their representatives with consent.
If you are requesting records that contain personal information about someone else, their information will be withheld from the record unless you provide their consent on the attached form.

Types of Requests

The following is a list of the most common types of requests processed through the Toronto Police Services' Access and Privacy Section:

  • Records of Arrest

  • General Occurrences; Incident Reports

  • Memorandum Book Notes

  • Witness statements or contact information

  • Police related 9-1-1 Emergency call reports

  • Criminal Records (Note: Criminal records, as held by the Toronto Police Service, will only be released with verification of fingerprints by the RCMP). Further information is available on our Background Checks page.

Requests not processed through the Access and Privacy Section include:

  • Records relating to Motor Vehicle Accidents

  • Clearance Letters

  • Police Reference Check Program

  • Publicly available statistics such as those found on our Crime Statistics page