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Communications Services

Alarm Unit

Alarm Verification – Verified Response – Notice of Implementation

On August 13, 2018, the Toronto Police Service notified the Canadian Security Association (CANASA) and registered monitoring stations of the Service’s change in policy with respect to verified response requirements of the TPS Alarm Response Policy: specifically that a verified response requirement would be implemented and applied to all burglar alarm activations effective September 10, 2018.

Alarm Verification – Verified Response

The Toronto Police Service has conducted a review of current verification processes of alarm activations. Consistent with the future implementation of verified response (future date), the current verification process requirement has been updated.

The following accepted verified response criteria for burglar alarm activations effective September 10, 2018 are:

  • Audio device;
  • Video device;
  • An eyewitness (i.e. private security or person at scene); or
  • Multiple zone activations.

Burglar alarm activations include, but are not limited to, alarm distinctions described as burglar, motion, door, window, glass break, etcetera.

Please note that panic alarm activations are EXCLUDED from the verified response criteria. Panic alarm activations include, but are not limited to, alarm distinctions described as panic, hold-up, duress, emergency button, etc.

Verified alarm activations and panic alarm activations will be treated as high priority calls for service and will be dispatched to the first available police field unit. Police response will continue to be determined by the nature, demand, priorities and resources available at the time of the request for service.