Communications Services

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Communications Services

Training & Recruiting

Requirements for a Communications Operator

  • Successful completion of Grade 12 education or an approved equivalent.
  • Must be at least 18 years of age and legally eligible to work in Canada.
  • Must not have been convicted of a criminal offence for which a pardon has not been granted.
  • Must not have any charges pending before the courts.
  • Must be of good moral character.
  • Must be a Canadian citizen or landed immigrant.
  • Minimum of two years' of previous customer service experience in a fast paced and multi-tasking environment
  • Must be available to work shifts, including days, nights, weekends, and holidays
  • 20/40 vision (uncorrected) or 20/30 vision (corrected) with normal close vision, colour vision, distance vision, peripheral vision, depth perception and the ability to adjust focus is essential.
  • The ability to hear and readily relay information accurately, while operating various methods of communication equipment (Computer Aided Dispatch, radio system, telephones).
  • Must have excellent computer skills.
  • Must have well-developed communication skills and be able to perform well in stressful situations.
  • As part of the selection process, all skills and qualifications listed in the posting will be assessed.
  • Assessment may include, but is not limited to resume review, computer-related multi-tasking test, skills assessment, interview, vision and hearing assessment, and background investigation.

All applicants must be able to pass a security clearance as well as background investigation, which include education, employment, personal history, credit and reference checks.
Applicants will be required to produce the following ORIGINAL documentation to the Employment Unit upon request:

  • Education – Grade 12 or an approved equivalent
  • All educational documents listed in the resume and/or application
  • Proof of Canadian status (one of the following: Canadian Birth Certificate/ Valid Canadian Passport/Canadian Citizenship Card/Canadian Permanent Resident Card )

NOTE:  If these documents are not produced, the hiring process will NOT proceed.


Applicants educated in the City of Toronto can obtain a certified copy of their Secondary School Transcripts by contacting the Toronto District School Board (TDSB):


Requirements if Educated outside the Province or Country:

  • If you received your high school and/or college education in a province other than Ontario, or
  • If you received your high school, college and/or university education in a country other than Canada.

You MUST receive educational equivalency and this documentation MUST be presented upon request.

The following is a list of private agencies that provide foreign document assessments for a fee:

Applicants educated in or outside the Province of Ontario can obtain equivalency assessments by requesting an application from:

  • International Credential Assessment Service of Canada (ICAS)
    100 Stone Road West, Suite 102
    Guelph, Ontario  N1G 5L3
    Toll-free: 1-800-321-6021
    Tel: 519-763-7282
    Fax: 519-763-6964
Foreign credentials only:
  • World Education Services - Canada (WES Canada)
    2 Carlton Street, Suite 1400
    Toronto, Ontario M5B 1J3
    Toll-free: 1-866-343-0070
    Tel: 416-972-0070
    Fax: 416-972-9004
Post-secondary foreign credentials and Provincial secondary school credentials:
  • Comparative Education Service (CES)
    University of Toronto
    School of Continuing Studies
    OISE Building
    252 Bloor Street West
    4th Floor, Room 132
    Toronto, Ontario M5S 1V6
    Tel: 416-978-2400
    Fax: 416-978-7022 (not listed on the company's current website)

Applicants who did not complete their high school education can obtain information about the High School Equivalency Diploma Assessment/Ontario Secondary School Diploma by contacting:

  • GED Coordinator
    Independent Learning Centre
    2180 Yonge Street, Ground Floor
    Toronto, Ontario M4S 2B9
    Toll Free: 1-800-387-5512
    Tel: 416-484-2704
    Fax: 416-484-2754
Teaching Credentials Evaluation
  • Ontario College of Teachers
    101 Bloor Street West
    Toronto, Ontario M5S 0A1
    Toll-free: 1-888-534-2222
    Tel: 416-961-8800
    Fax: 416-961-8822