Communications Services

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Training & Recruiting
  - Training Unit
  - Job requirements
  - Selection process
  - Training outline

Communications Services

Training & Recruiting

Training Unit

The training unit at Communications Services has three full time members who are involved in all aspects of training communications operators. In addition, the members of the training unit are involved in candidate selection, testing and the interview process for new hires. Further, the unit is actively involved in Radio Training for members throughout the Service and regularly conducts a Coaching and Mentoring course for communications operators, which includes outside agencies.

Part-Time Communications Operator Job Profile

The Part-Time Communications Operator position is comprised of two distinct job functions: 911 Emergency/Non-Emergency Operator, and Police Dispatcher.

Job duties

  • Receive incoming calls on the emergency 9-1-1 line and initiate the appropriate police, ambulance, or fire response.
  • Receive incoming calls on the non-emergency lines from the public.
  • Initiate the required police response, connect caller to the requested area, or supply the caller with the appropriate non-police information.
  • Operate various computerized communication consoles and associated equipment to receive, assess, and relay information from the public to police personnel in a courteous, accurate, and expedient manner.
  • Receive calls via the internal police lines and take the appropriate action.
  • Dispatch and respond to requests from police personnel.
  • Maintain radio contact with a varying number of police officers.
  • Organize and prioritize numerous calls for police service.

Compensation and Benefits


  • Part time salary from $31.97 to $42.00 per hour

Comprehensive benefit package begins upon successful completion of the following:

  • Part-time - 1044 hours probationary period

Work hours

Communications Services is staffed 24 hours a day, 7 days a week, 365 days a year.

Members are required to work varied shift hours including weekends and statutory holidays as part of the shift rotation.

  • Members are required to work one of the following shift schedules:
  • 12 Hour shifts, with staggered shift variations on a 4-week rotating cycle. 
  • Day shift - 7:00 am to 7:00 pm
  • Night shift - 6:45 pm to 6:45 am
  • Alternating days and nights of 2 or 3 days duration with 1 to 3 days off in between.


  • 8 Hour modified shifts (8.75 & 8.5), with staggered shift variations on a 5-week rotating cycle.
  • Day shift – 6:30 am to 3:00 pm, 7 consecutive
  • Afternoon shift – 2:15 pm to 11:00 pm, 8 consecutive
  • Midnight shift – 10:45 pm to 7:15 am, 7 consecutive for the full time schedule

  • All members will be assigned to a platoon and shift based on staffing requirements.
  • All members are required to work weekends on a regular basis
  • All members are required to work Statutory holidays as part of the shift rotation
  • All members may be required to work overtime (before or after shift depending on the urgency of the situation; notice will be immediate)


  • Must successfully complete a 32-week intensive training program, which is comprised of 17 weeks of calltaker training and another 15 weeks of dispatch training.
  • Members will receive regular performance evaluations.

Working Environment

  • Restrictive environment (scheduled breaks and lunches, dependent upon workload)
  • Rapid pace - intense concentration for extended periods
  • High stress environment (exposure to difficult situations such as suicidal callers, violent crimes in progress, etc.)