Community Partnerships and Engagement Unit

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· Elder Abuse
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· Police Encounters with People in Crisis
· Stop Bullying Now
· Volunteer program
· TROOP Program

Documents for Download

· Crime Prevention documents

Related Links

International Links:
· World Health Organization (WHO)
· United Nations (UN)
Federal Government Links:
Government of Canada
· Government benefits
· National Seniors Council
· Services for Seniors
· Service Canada
· Seniors Canada
· Guide to Government Services
· Safety for Seniors
· Financial Consumer Agency of Canada
· Industry Canada - Canada's Office of Consumer Affairs

Public Health Agency of Canada
· Publications
· Aging and seniors
· Division of Aging and Seniors
· Abuse and Neglect of Older Adults - a discussion paper
Provincial Government Links:
· Mininitry of Health and Long Term Care
· Ontario Senior Secretariat
· Ministry of the Attorney General & Office of the Public Guardian and Trustee
· Ministry of the Attorney General & Office of the Public Guardian and Trustee (Power of Attorney/Vulnerable Adults) publications
· Substitue Decisions Act, 1992
· Substitue Decisions Act, 1992 Ontario Regulation 26/95
Elder Abuse Networks:
· International Network for the Prevention of Elder Abuse (INPEA)
· Canadian Network for the Prevention of Elder Abuse (CNPEA)
· Ontario Network for the Prevention of Elder Abuse (ONPEA)
· British Columbia Coalition to Eliminate Abuse of Seniors (BCCEAS)

National/Provincial Links:
· Canadian Association of Retired Persons 50 Plus
· Canadian Coalition for Seniors Mental Health (CCSMH)
· Advocacy Centre for the Elderly (ACE)
· Community Legal Education Ontario (CLEO)
· Old Persons Mental Health and Addictions Network (OPMHAN)
· Canadian Bankers Association

Local Links:
City of Toronto
· Seniors' Portal
· Seniors' Forum
· Facts on seniors
· Seniors' Task Force
· Homes for the Aged

Frauds and Scams

· FBI - Fraud Target: Senior Citizens
· National Crime Prevention Council - Seniors
· National Crime Prevention Council - Senior Fraud
· National Crime Prevention Council - Identity Theft
· North Carolina Department of Justice - Scams & Frauds
· WISER Special Report: Senior Fraud
· SAFE: Preventing Senior Fraud
· AARP - Preventing Identity Theft: Could This Be Your Story?
· CBS News Videos - Senior Scams
· National Fraud Information Centre - Fighting Fraud Against Older Consumers

Government of Canada
Canada Post
· How to Protect Yourself from Identity Theft
· Protection Against Fraud

Competition Bureau Canada
· Fraud Prevention Initiatives

Canada Public Safety
· Frauds and Scams
· Frauds and Scams
· Financial Safety
· Phishing

Financial Consumer Agency of Canada
· Email and Telephone Fraud Warning

Industry Canada
· Canadian Consumer Handbook
· Consumer Tips: Identity Fraud
· Consumer Tips: Telemarketing
· Scams/Frauds

Office of the Privacy Commissioner of Canada
· Protecting Your Personal Information

Public Safety Canada
· Phishing and Identity Theft
· Phishing: A New Form of Identity Theft
· Advice for Consumers: Identity Theft

The Office of Consumer Affairs
· Identity Theft

National Organizations
Canadian Bankers Association
· Safeguarding Your Money
· Identity Theft: Protect Yourself

Canadian Securities Adminstrators
· Protect Your Money: Avoiding Frauds and Scams
· Phone Busters

· Identity Theft
· Reporting Econimic Crime On-Line

The Canadian Marketing Association
· Fraud Prevention Forum

Provincial Organizations
Saskatchewan Securities Commission
· How to Spot a Con Artist

Government of Alberta
· Fraud Quizz

Government of Ontario
Seniors Portal - Safety and Security - Frauds and Scams
· Ministry of Small Business and Consumer Services - Telephone Scams
· Ministry of Small Business and Consumer Services - Consumer Prtoection
· Ministry of Small Business and Consumer Services - What is Identity Theft?

Ontario Securities Commission
· Preventing Fraud
· Investment Fraud Checklist
· Investment Fraud on the Internet
· Scam Artists Pursue Adults Over 50
· Scam promises big profits in company “about to go public”
· “Boiler Room” Scams: Could You be Vulnerable?
· Protect Your Money: Avoiding Frauds and Scams

Credit Bureaus
· Equifax
· Trans Union

Toronto Police Service
· Frauds and Scams Against Seniors
Crime Prevention Association of Toronto · Crime Prevention Tips

Elder Abuse

The abuse of elderly persons is a growing concern to the Toronto Police Service due to an increasing seniors population and its reliance on caregivers to maintain levels of independence. Vulnerable persons are also a target for abuse due to an increasing trend encouraging independent community living. The elderly and the vulnerable are hesitant to report their victimization for a variety of reasons. In conjunction with the community agencies serving the elderly and vulnerable, the Service is working to encourage the reporting of abuse and to ensure that all complaints of abuse are fully investigated in a timely manner.

The goals of the Service regarding the abuse of elderly or vulnerable persons are:

  • to reduce the incidence of the abuse of the elderly or vulnerable persons in the community
  • to investigate all occurrences thoroughly and to bring offenders to justice wherever possible
  • to ensure the safety of victims through prompt action including referrals to other community partners


Abuse: means harm done to anyone by a person in a position of trust or authority
Elderly Person: means a person over the age of 65
Harm: means physical abuse (includes sexual abuse), psychological abuse, financial abuse or neglect, or any combination thereof
Incompetent: means a person incapable of managing their day to day affairs, thus making them vulnerable to abuse
Vulnerable Person: means any adult who by nature of a physical, emotional or psychological condition is dependent on other persons for care and assistance in day to day living

Types of abuse

  • Physical
  • Emotional
  • Financial
  • Neglect

Indicators of physical abuse

  • Cuts and bruises
  • Unexplained injuries
  • Poor skin condition
  • Burns

Indicators of emotional abuse

  • Helplessness
  • Hesitation to talk openly
  • Depression/Denial
  • Fear
  • Agitation

Indicators of financial abuse

  • Power of Attorney has been changed
  • Lost jewellery or silverware
  • Not having the funds for the necessaries of life
  • Necessaries of life denied or not provided by the Power of Attorney
  • Signing legal documents they do not understand

Indicators of neglect

  • Senior is inadequately clothed
  • Senior is malnourished or dehydrated
  • Senior has an untreated medical condition or injury
  • History of accidents or injuries
  • Caregiver is not meeting health care needs for the senior

Elder abuse may happen to any older person regardless of gender, culture, race, financial status, mental or physical condition. Abuse may occur more frequently to those older persons who are socially isolated.

If you feel that you have been a victim of elder abuse, or someone you know may be a victim, you can report the incident by contacting Toronto Police at 416-808-2222. In an Emergency dial 9-1-1.

If you or someone you know needs support, please contact the Distress Centre at 416-408-4357.

Resources are also avaialble on Toronto Seniors Helpline website, or at 416-217-2077.

For all other enquiries please contact Community Partnerships and Engagement Unit at 416-808-0130.