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Communications Services Launches Social Media Channels to Kick-Off Telecommunicators’ Week, April 11-17

Broadcast time: 11:15
Date: Sunday, April 11, 2021
Unit: Corporate Communications
Phone: 416-808-7100

As we recognize and celebrate the great work of our communicators this Telecommunicators’ Week, our Communications Services Unit is launching four social media channels to inform and engage the community.

The accounts on Twitter, Instagram, Facebook and TikTok will keep the community informed about the important role our communicators play, while providing useful tips and educational information. Please take a moment to follow the Communications Services accounts. (Please note the accounts are not for reporting purposes; always call 9-1-1 in an emergency)

Twitter - @ Comm911TPS
Instagram - @ Comm911TPS
Facebook - Comm911TPS
TikTok - @Comm911TPS

Each year communicators respond to just under two million emergency and non-emergency related calls from community members. They are the first point of contact and play a crucial role in determining the nature of the call and initiating the appropriate response. Not only do they assist the caller in getting them the services they need, they also act as a critical point of contact for front-line officers.

“Our communications members play a vital role in the organization through their dedication to making sure people get the help they need, when they need it most,” says Deputy Chief of Police Peter Yuen. “They are an amazing group of unsung heroes who do incredible work under tremendous pressure. We honour these first responders not only during Telecommunicators’ Week, but every single day, for their commitment to community safety.”

Every year during the second week of April, public safety telecommunicators are honoured. This week-long event is an opportunity to celebrate and thank these members for their important contribution.

Because they are committed to connecting people with the appropriate resources, our communications members want to make sure you always chose the right line at the right time:

-Emergencies are calls where there is imminent threat to life, the public or property. For all other inquiries the TPS non-emergency number is the right line to call - 416-808-2222 or *687 from most cell phones

-There are many calls you can report on line at including parking complaints

-The Toronto Police does not respond to city related services (noise and animal complaints) where there is no threat to life or property. Visit to find out how to handle these types of calls

For more information, please visit Communications Services.

For more news, visit

Ashling Murphy, Corporate Communications, for Communications Services