Central Paid Duty Office

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· Terms of Agreement (Printable for Customer's Record Only)
· Frequently Asked Questions

Central Paid Duty Office

Frequently Asked Questions

 

 

Customers



What functions can a paid duty officer perform?
• traffic and or pedestrian control for various events, including films,
• security services for licensed establishments or other organizations,
• escort services for oversized loads and funerals.
What paid duties functions are NOT permitted?
• On behalf of an employer or union in relation to a Labour dispute,
• At a function likely to promote a confrontation between participating groups including, but not limited to, annual general meetings, termination of employees by an employer, protests and get belongings, and/or,
• Events for political parties or politicians,
• As a bodyguard service,
• The escort of money or valuables.

If you require officer’s assistance at one of these prohibited functions, please contact your local Toronto Police Division – information can be found from Find a Division page to locate the division you live/work in.
What are the rates and fees associated with requesting a paid duty officer?
Please see our Rates page and the Terms of Agreement (printable document for your records only), found on our website, as they are subject to change on a yearly basis.

An Online Calculator is also provided on our website that will provide you with an estimated cost associated with your specific Paid Duty Request.

NOTE: The customer is responsible to make payment for all paid duty requests as soon as is possible to expedite the process.
Who do I contact regarding the funds on my TPS Account?
If you have any questions or concerns regarding your TPS Account (funds), please email our Accounting Services
What information do I need to provide when making a request for a paid duty officer?
We ask that you provide all known details of the work and a description of the expected functions of the officers. This information is necessary for us to determine the urgency, and prioritize your request.

NOTE: Please make sure that all contact information is accurate and updated and that all permits are provided with the request.
Is my paid duty request guaranteed to be filled?
No. The Central Paid Duty Office makes best efforts to fill all approved paid duty requests, but there are no guarantees.
What is the ID # and the importance of it?
Once your request has been processed you will get an automatic e-mail notification that includes an ID number(s). This assigned ID number is specific to each paid duty request (separate dates will have separate ID numbers, as well, different ranks of officers will be separated and will each have their own ID number)
What do the emails I am receiving mean?
Our system is set up to notify the customer via email whenever there is a change in status.

Due to the volume of requests received, CPDO will only contact you directly if there is an issue with your request.

NOTE: Only persons listed on the account/request can be provided information with regards to updates/changes/revisions.

The emails you will receive are as follows:

WaitingARApproval: we have entered your request on our system and you need to make payment and or accounting needs to verify that you have enough funds on your account to cover the cost.

Posted: funds have been received/verified and your request has been posted on our board for officers to apply for

Awarded: an available officer has been awarded your request

Void: if you cancel your paid duty with more than 24 hours' notice (as set out in the Terms of Agreement) CPDO will void the Paid Duty. You will receive an email stating such and no fees will be owed.

Void: if your Paid Duty cannot be filled, CPDO will void the Paid Duty. You will receive an email stating such and no fees will be owed.

Cancelled:  If you cancel your request with less than 24 hours' notice (during CPDO business hours) you will be charged for a (3) hour minimum charge** including all applicable fees and taxes for each Officer(s) and equipment assigned the Paid Duty.
How do I cancel a paid duty request?
If you wish to cancel your Paid Duty, please e-mail changes@torontopolice.on.ca with the Paid Duty ID number provided to you. If no Paid Duty ID number is received, the Central Paid Duty Office will not action your request and you may incur unwanted costs. Please be advised that if you send a cancellation outside of business hours, it will not be processed until the start of the following business day.
How do I revise or make changes to a paid duty request?
If you wish to revise your Paid Duty Request, please send an e-mail to changes@torontopolice.on.ca with MORE than 24 HOUR NOTICE within our business hours and include the ID number(s)

Failure to provide proper notice with leave you with two options:

1. Leave the paid duty in status quo, or,

2. Cancelling the paid duty (incurring a 3 hour minimum charge**) and requiring you to resubmit a new paid duty request at the risk of not being able to fill it. ** including all applicable fees and taxes
How do I revise the date of my paid duty request?
If you wish to revise the date, you will need to provide the following:

1. Send an cancellation email providing the ID# to: changes@torontopolice.on.ca,

2. Submit a new paid duty request form with the new date.
How do I communicate with the CPDO with regards to my experience with an officer that was assigned my paid duty?
Customer feedback is very important to us. The Central Paid Duty Office is always open and willing to hear your comments regarding the service provided during the Paid Duty. Please do not hesitate to email CPDOinquiries@torontopolice.on.ca, and we will follow-up with you at the earliest opportunity.
Please let us know how we can improve the customer service experience.



Online Payment


How do I pay online for the paid duty service?
To make an online payment, go to pay.torontopolice.on.ca.
For further assistance, please refer to “How To Pay Online” document. It may take 1 to 3 business days for a payment to be posted to your account.
How do I know if my online payment went through?
Once your payment transaction is processed, a payment receipt will be send directly to your email address that you have provided. It is important that all information entered in the payment application is accurate and free of any errors.
If I pay online, how do I know my payment information is secure?
Your credit card information is kept in digital form and securely stored using Moneris vault, provided by Moneris Solutions, Inc., a trusted provider of card transaction services. No credit card information is stored in any of Toronto Police Service servers.
What if there is a difference between estimated cost of the paid duty that I have prepaid and the actual cost of the paid duty event?
Any short payment is due immediately, payment of which is automatically processed. Per Consent Agreement, you agree to authorize Toronto Police Service to process automatically the required additional charges (the difference between estimated and actual cost) using the same Credit Card. You will also receive a payment receipt via email for your file.
I over-estimated, or overpaid my paid duty request. How do I claim for refund?
Email your request for refund to paidduties.accounting@torontopolice.on.ca The refund will be credited back to the same credit card used in the original transaction.
Alternatively, you may leave your credit balance (if you wish) for future paid duty requests.
Are there other payment methods available, aside from online payment?
These are other payment methods:
  • Certified Cheque or Money Order
    The money order or certified cheque should be made payable to Toronto Police Service and sent to Toronto Police Service, Accounts Receivable, 40 College Street, 10th floor, Toronto, ON M5G 2J3.
    It should be received at least 10 business days prior to paid duty event.

  • Electronic Funds Transfer / Direct Deposit
    Please email a blank EFT/Direct Deposit form to paidduties.accounting@torontopolice.on.ca.
anticipate that I will have high volume of paid duty requests or frequent booking of paid duty.
Rather than paying for each paid duty request, several options may be more suited for your needs such as security deposit or drawing from lump sum deposit.
To find out what payment solution works for your business needs, email paidduties.accounting@torontopolice.on.ca.
What is Toronto Police Service’s HST number?
HST #86740 2299 RT0001 (under City of Toronto)